Shopping online

Last updated: 20 9 2019

Shopping in line can be easy. But in order for your online purchase to be as safe as possible, there are some things you should bear in mind.

Find information about the company

Make sure there is an address and a telephone number to the company. Try contacting the company's customer service – it has to be easy to get in touch with.

Check what other people think about the company. You can read online what other people think is good or bad about the company.

Cheap offers

Always be suspicious of extremely cheap offers online. It might be an attractive offer for a cheap product that then leads to a costly subscription. Once the subscription has been started, it can be difficult to cancel.

Read the conditions of purchase and check the total price, delivery conditions and payment terms

Always read the conditions of purchase or terms of contract before you buy anything from the company.

Check what the total price will be of what you want to buy. Check what is included in the price, for example the cost of sending the item to you.

Check what the delivery time is – how long it will take for you to receive the item.

Check what the payment options are. When you shop online you can pay for the items you buy in different ways. Check what the different payment options are and what they involve.

If you are going to use a bank card, only use it to pay on websites that are encrypted. When a website is encrypted its web address begins with 'https' instead of 'http'. If there is a padlock symbol in the address field for the web address, this also shows that the company has an extra secure website.

If you don't have an ID card

Have you recently received your personal identity number from the Tax Agency? Remember not to buy anything online until you have received your identity (ID) card. You have to show your ID card in order to collect your parcel from a parcel service or post service point.

The right to cancel or complain about a purchased item or service

When you shop online you may be entitled to cancel your purchase or make a complaint about it if something is wrong with the item or service you bought.

More information about online shopping

The Hallå Konsument website has more information about shopping online. Hallå Konsument also has staff who can answer your questions about purchases, complaints and other things that you may need help with as a consumer.